Leading the way for consumer engagement
30/10/2025
As a consumer and carer representative for more than five years Jenny Bedford has been appointed to the North Executive Team Safety, Quality and Consumer Engagement Committee.
The committee assists the NMHS Board in monitoring and fostering safety, quality and consumer engagement in patient care.
Jenny is leading the way for consumers at North Metropolitan Health Service and said her personal experience as a carer drives her consumer representative work.
“My passion and drive to be a voice and advocate for those who cannot is inspired by my role as a fulltime carer to my young adult daughter, who has intellectual and psychosocial disabilities,” she said.
“I want to help make much needed changes for more person-centred care that are inclusive, safe and deliver better outcomes.”
Continuing to drive change and knowing her voice is truly making a difference fuels Jenny’s passion for consumer representation.
“Being a consumer representative has given me so many opportunities to advocate, drive change and share ideas,” she said.
“I take great pride in my work as a consumer representative knowing my voice is heard.
“I also feel valued which has helped me form meaningful and productive partnerships.”
Executive Director Public Health and Clinical Excellence Dr Tina Bertilone said the appointment recognises the importance of consumer and carer partnerships at NMHS and the valuable perspective that consumers and carers like Jenny bring to senior levels of governance.
Jenny currently participates in more than 20 committees across the health and disability sectors including state and federal committees and she encourages anyone connected with NMHS as a consumer, carer, or family member to consider joining the Community Partnership Network.
Find out more about becoming involved in Community Partnership Network.
The committee assists the NMHS Board in monitoring and fostering safety, quality and consumer engagement in patient care.
Jenny is leading the way for consumers at North Metropolitan Health Service and said her personal experience as a carer drives her consumer representative work.
“My passion and drive to be a voice and advocate for those who cannot is inspired by my role as a fulltime carer to my young adult daughter, who has intellectual and psychosocial disabilities,” she said.
“I want to help make much needed changes for more person-centred care that are inclusive, safe and deliver better outcomes.”
Continuing to drive change and knowing her voice is truly making a difference fuels Jenny’s passion for consumer representation.
“Being a consumer representative has given me so many opportunities to advocate, drive change and share ideas,” she said.
“I take great pride in my work as a consumer representative knowing my voice is heard.
“I also feel valued which has helped me form meaningful and productive partnerships.”
Executive Director Public Health and Clinical Excellence Dr Tina Bertilone said the appointment recognises the importance of consumer and carer partnerships at NMHS and the valuable perspective that consumers and carers like Jenny bring to senior levels of governance.
Jenny currently participates in more than 20 committees across the health and disability sectors including state and federal committees and she encourages anyone connected with NMHS as a consumer, carer, or family member to consider joining the Community Partnership Network.
Find out more about becoming involved in Community Partnership Network.
Last Updated:
30/10/2025