Health care is an undeniably complex environment with many interdependent parts. Despite the very best efforts of our staff, failure of just one of these parts may have serious consequences for those in our care.

We encourage staff to report clinical incidents – defined as any unplanned event that causes, or has the potential to cause, harm to a patient. By reporting clinical incidents, we can investigate and identify what ultimately caused its occurrence. By putting processes in place, we hope to prevent further incidents and harm to patients.