Compliments, complaints and suggestions

Each North Metropolitan Health Service (NMHS) hospital site/service has mechanisms in place for all health service users to provide our Consumer Liaison Service with feedback about their service experience.

Your feedback tells us what we are doing well and where we could improve. We welcome all feedback including compliments, concerns, suggestions or complaints. Making a complaint will not impact on any care or treatment provided. The information is filed separately from the medical records and is kept confidential.

For Sir Charles Gairdner Hospital (SCGH) and Osborne Park Hospital (OPH)

How to provide feedback

• Urgent feedback about a hospital patient's condition: make an Aishwarya’s CARE Call
• Electronic form: Complete the Feedback Form (PDF)
• Email: CLS@health.wa.gov.au
• Tel: (08) 6457 2867 and speak to someone in the Consumer Liaison Service
• Share your story online: You can share your experience publicly or anonymously via Care Opinion
• SCGH Feedback, compliments and complaints webpage (external site)
• OPH Feedback, compliments and complaints webpage (external site)

For King Edward Memorial Hospital (KEMH) and Osborne Park Women's Health Service

How to provide feedback

• Urgent feedback about a hospital patient's condition: make an Aishwarya’s CARE Call
• Electronic form: Complete our Feedback Form (PDF)
• Email: WNHSCLS@health.wa.gov.au
• Tel: (08) 6458 1444 and speak to someone in our Consumer Liaison Service
• Share your story online: You can share your experience publicly or anonymously via Care Opinion
• KEMH Feedback, compliments and complaints webpage (external site)

For MHPHDS Mental Health and Public Health Services

How to provide feedback

• Urgent feedback about a hospital patient's condition: make an Aishwarya’s CARE Call
• Electronic form: Complete our Feedback Form (PDF)
• Email: MHPHDS.CLS@health.wa.gov.au
• Tel: (08) 9242 9612 and speak to someone in our Consumer Liaison Service
• Share your story online: You can share your experience publicly or anonymously via Care Opinion
• MHPHDS Feedback, compliments and complaints webpage

For MHPHDS Dental services

How to provide feedback

• Electronic form: Complete the Feedback Form (external site)
• Tel: (08) 9313 0555
• Email: enquiries@dental.health.wa.gov.au