Residential Care Line supports residential aged care staff to provide care in place, where appropriate, to reduce the need for unnecessary emergency department presentations and hospital admissions. It aims to provide timely access to appropriate care pathways and to improve the quality-of-life of older people living in residential care.

Referring to the Residential Care Line

Help your residents avoid unnecessary emergency department presentations and hospital admissions by contacting our state-wide, nurse-led outreach service.

If care is required urgently, telephone us on (08) 6457 3146 (8am to 6pm, 7 days per week).

If care is NOT urgent, complete the relevant referral form from the list below and send to RCL@health.wa.gov.au

• Referral for wound care advice (PDF)
• Referral for urinary catheter issues (PDF)
• Referral for constipation management (PDF)
• Referral for stoma troubleshooting (PDF)
• General referral form (PDF)
• Referral for recurrent falls (see steps below)
  
  
  1. Complete general referral form (PDF)
  2. Attached medication profile
  3. Attached 7 days record of sleep and bowels
  4. Attached 3 days record of fluid intake and pain charts
  5. Complete the first 2 pages of the falls assessment chart (PDF)

We aim to improve quality of life by:

• giving older people the choice to have care in their own home
• preventing unnecessary emergency department presentations
• preventing avoidable hospital admissions
• reducing length of stay in hospitals
• safe and effective discharge from hospitals.

What we offer

Clinical consultation

Care coordination

Education and training