At North Metropolitan Health Service (NMHS), we value the contributions and experiences that consumers, carers, clinicians and the community can bring to the planning, delivery, improvement and evaluation of our services. It is well recognised that engagement contributes to:

  • better patient outcomes
  • improved take up of preventative services
  • services that are more responsive to needs
  • staff feeling more valued and involved
  • decrease in admission rates and length of hospital stays
  • a more flexible, motivated and skilled workforce.

Getting involved

NMHS is keen to hear from its consumers and carers via a range of feedback avenues. Services all have formal complaints and compliments processes and Care Opinion is an independent website where you can provide anonymous feedback, which will be promptly responded to, on our services.

You may also consider becoming involved in one of our Community Advisory Councils, which exist at each of our hospitals as well as within Mental Health, Public Health and Dental Services. We are keen to have broad representation and ensure we hear the opinions of Aboriginal people, culturally and linguistically diverse people, people with disability and lesbian, gay, bisexual, transgender and intersex persons.

Community Advisory Councils

Care Opinion

We’re listening to every story we receive through Care Opinion to get an understanding of trends within our health service and how we can improve.

Compliments and complaints

Each North Metropolitan Health Service (NMHS) hospital site/service has mechanisms in place for all health service users to provide our Consumer Liaison Service with feedback about their service experience.

MySay HealthCare Survey

NMHS uses the MySay Healthcare Survey to measure patient experience, helping us identify what we are doing well and where we need to focus our attention to improve. All eligible patients are sent an invitation to participate via SMS 48 hours post-discharge.

Last Updated: 06/02/2023