Planning a visit

All visitors, both Essential and Standard Visitors, are required to undergo a RAT test prior to entry into all Mental Health Units and fulfil other requirements as outlined below.

Two (2) standard visitors can visit during the following times:

  • 10am to 12pm (two at the bedside at any one time)
  • 5pm to 7pm (two at the bedside at any one time)
  • seven days per week.

A maximum of two standard visitors and, if applicable, one Essential Visitor can visit a patient per day. There can only ever be up to two visitors at the bedside with a patient at all times.

Essential visitors are able to visit the hospital outside of standard visiting hours but must contact the ward staff prior to their visit to verify their status as an Essential Visitor and to arrange the visitation time.

 

Essential Visitors includes:

  • Carers or guardians who regularly attend to assist with health care needs.
  • Designated guardians must be the same person each day (If unable to attend, an alternative person can be approved by staff according to patient need).
  • End-of-life support person.
  • Mental Health Personal Support Person.
  • Someone nominated as an essential visitor.

Violence and aggression will not be tolerated. Please be kind to those who are caring for your loved ones – we are all in this together.

Proof of vaccination

All visitors to hospital sites must be double-dose vaccinated (see below for vaccination exemptions) and must show proof of their COVID-19 vaccination status (external site), either in a digital or paper-based form, along with approved identification in some cases.

Please prepare your evidence of vaccination in advance to avoid delays or being declined entry.

Acceptable forms of evidence include:

  • Service WA (no identification required)
  • Express Plus Medicare App (no identification required)
  • Digital certificate (identification required)
  • Immunisation history statement – printed or digital (identification required)
  • Medical exemption – printed or digital (identification required)
  • Printed certificate – printed or digital (identification required)
  • International proof of vaccination (identification required)

It is possible that you may be exempt from providing proof of vaccination on compassionate grounds if you are visiting a person at end-of-life. You should contact the ward where this person is being cared for to discuss the process for applying for this exemption.

Proof of vaccination exemptions

Visitors who have an exemption to receiving COVID-19 vaccinations must provide evidence of their exemption. Acceptable forms of evidence include:

  • Service WA app
  • COVID-19 digital certificate (shows medical exemption)
  • Your certificate stored in a smartphone’s wallet, along with an acceptable form of identification
  • A hardcopy of your certificate, along with an acceptable form of identification
  • A digital or hardcopy of your immunisation history statement, along with an acceptable form of identification.

It is possible that you may be exempt from providing proof of vaccination on compassionate grounds if you are visiting a person at end-of-life. You should contact the ward where this person is being cared for to discuss the process for applying for this exemption.

Masks and Safety

Everyone must wear a mask whilst on site at a WA public Hospital. If you have a mask exemption, proof of this must be shown upon arrival and you may be required to provide proof of a negative PCR test taken within the past 24 hours.

Staff will provide you with a surgical mask upon arrival and this must be worn at all times.

When disposing of the mask at the end of your visit, please remember to break the cords and place it in the bin.

We also ask that you maintain hand hygiene by regularly washing or sanitising your hands and keep a safe physical distance from both patients and staff.

RAT Tests

All visitors, both Essential and Standard Visitors, are required to undergo a RAT test prior to entry into a ward at Graylands Hospital. Graylands Hospital staff will provide you with the RAT test and ask you to undergo the test on site before entering the ward.

Screening questions

For your visit to go ahead, you will need to register via the Service WA app and answer a series of questions about your recent state of health and visits to any exposure sites.

These questions can be answered by scanning a QR code with your phone upon arrival at the hospital or filling out a paper questionnaire. If you would like to see the questions before you arrive, please contact the hospital before visiting.

Entrance to Graylands

We are limiting the entry point to Graylands Hospital so that we can complete the screening process of all visitors.

Upon arriving at Graylands, please present to ‘Patient Enquiries’ at Fitzroy House.

All community or other hospital patients attending the Dental Clinic or PathWest Services must be screened prior to entry. Carers can either wait in the family area in the front foyer of Patient Enquiries or outside.

Upon arrival at ‘Patient Enquiries’ you will be asked to complete a three-step process as follows:

  1. Scan the QR code using the SafeWA app or complete a sign-in sheet;
  2. Complete the digital COVID-19 questionnaire using your mobile phone or complete a paper COVID-19 screening questionnaire; and
  3. Show staff your proof of vaccination (detailed as below under ‘Proof of vaccination’) and either had in the paper questionnaire or show staff the digital COVID screening results on your mobile phone.
Last Updated: 29/04/2022