• Skip to main content
  • Skip to navigation
  • Accessibility
  • Contact Us
Government of Western Australia Crest
Government of Western Australia
Government of Western Australia Crest

Additional Menu

  • Accessibility
  • Contact us
Go to WA Government search
  • About us
    • Contact us
      • Compliments, complaints and suggestions
      • Misconduct
      • Care Opinion
      • Thanks to our staff
    • Provide feedback
    • Health Service Board
    • Executive
    • Vision and Values
    • Past adoption practices
    • Strategic Planning
    • Annual Reports
    • Freedom of Information
    • Governance
  • Hospitals and Services
    • Hospitals
      • Sir Charles Gairdner Hospital
      • Osborne Park Hospital
      • King Edward Memorial Hospital
      • Graylands Hospital
      • Joondalup Health Campus
    • Mental Health
      • Community Adult Mental Health
      • Inpatient Adult Mental Health
      • Mental Health Specialties
      • State Forensic Mental Health Services
      • Community Advisory Council
    • Public Health
      • Aboriginal Health
      • DonateLife
      • Health Promotion
      • Humanitarian Entrant Health Service
      • Infection Prevention and Control
      • Boorloo Public Health Unit
      • State Head Injury Unit
      • WA Tuberculosis Control Program
    • Dental Health Services
    • Services
      • Cancer Network WA
      • Elective surgery
      • Emergency Departments
      • Maternity Services
      • Residential Care Line
      • Interpreters and Language Services
      • Video Consultation
    • Voluntary Assisted Dying
  • Patient Care
    • Safety and Quality
      • Patient safety
      • Quality of care
      • Maintaining high standards of healthcare
      • Engaging with our consumers
    • Aishwarya’s CARE Call
    • Manage My Care
    • Patient rights and responsibilities
    • Partnering with Consumers
      • Community Advisory Councils
      • Engagement
      • NMHS statement on family and domestic violence
      • Partnership Model
      • Volunteering
    • Choose Wisely
    • Disability Access and Inclusion Plan
    • Patient resources
  • Health Professionals
    • Referring Patients
    • Boorloo Public Health Unit
      • Syphilis outbreak
      • Notifying diseases
      • Immunisation support
      • Perth Public Health Officer Training Program
      • Reports, publications and resources
      • Forms
    • GP Liaison
    • Library and Information Service
    • Staff Exposures and Absences Form
    • CADD Standards
  • Research
    • About our research
    • Research ethics and governance
    • NMHS Research Strategy
    • Research news
    • Why undertake research
    • Current research
    • Research partners
  • Work with us
    • Employee benefits
    • About us
    • Staff stories
    • International and interstate recruitment
    • Nursing and Midwifery
    • Forensic Mental Health
    • Mental Health
      • Mental Health Transition to Practice Program
    • Medical
      • Interns
      • Overseas trained doctors
    • Aboriginal employment and recruitment
    • Dental
    • Graduates
      • Mental Health Transition to Practice Program
      • GradConnect
    • Vacancies
    • Career opportunities
    • Pathways to working with us
    • Diversity and inclusion
    • Volunteering
  • Latest News
  1. Home
  2. News
  3. 2021
  4. 11
  5. 12
  6. Celebrating our dedicated staff

Celebrating our dedicated staff!

Celebrating our dedicated staff!

B&P ED Jordan Kelly, with Michelle Osler and HESTA's Ben Brackley B&P ED Jordan Kelly, with Michelle Osler and HESTA's Ben Brackley
10/11/2021

Congratulations to Michelle Osler who was today named as our North Metro Corporate Employee of the Quarter.

Private Patient Liaison Officer in the Finance TeamPrivate Patient Liaison Officer in the Finance Team, based at OPH.

Michelle was nominated for this award by Justine Huggins, a midwife Manager at WNHS and it is especially fantastic to be acknowledged outside of the Division.

Justine noticed that Michelle saw some cracks in the system for patients who were ineligible for Medicare and worked with the team to find solutions.

These women were being disadvantaged financially for some outpatient services such as lactation consultancy, so Michelle gave them private external health care provider details, so they had options to choose from.

It means they could plan their postnatal care after their hospital discharge with significantly less out of pocket charges than the public system.

This reduced the incidence of women refusing clinical care on the grounds of financial hardship which ultimately ensured better healthcare outcomes for the women.

Michelle has even shared how she sometimes wakes in the middle of the night worrying about these families and trying to work out better financial solutions for them.

Congratulations Michelle; you are an excellent example of a team member that demonstrates our values through every part of your work.

A special thanks to our generous sponsors: HESTA, Paywise, Smartsalary and Aware Super.

If you've had a great experience with one of our staff members why not put them forward for an award? Next time you are onsite ask how you can submit a nomination.

Previous Next
Last Updated: 22/11/2021
  • Facebook
  • Twitter
  • YouTube

Footer menu

  • wa.gov.au
  • Copyright
  • Disclaimer
  • Privacy
  • Sitemap
  • Contact Us

Brought to you by the Department of Health, Western Australia

© Government of Western Australia 2018 to